World Wide- QThe coating of the rice cooker inner pan is peeling.
- AThe coating of the inner pan may peel but this does not affect the performance or sanitary properties and can be used without problem.
The coating would be discharged from human bodies even if consumed.
- QHow can I maximize the effectiveness of my vacuum insulated bottle, carafe or air pot?
- APreheat or precool your vacuum insulated bottle, glass-lined carafe or air pot by filling it with hot or cold water, and let stand for at least one minute. Empty the water and fill it with the desired beverage.
- QShiny substances are found in the water inside the glass-lined carafe or air pot.
- AWhen the glass-lined carafe or air pot contains hot water, shiny substances may be found.
These are called “flakes." Minerals contained in hot water combine to form a thin film on the inner wall of the glass bottle, which peels off and floats in the water.
The flakes are not harmful to your health. However, if they occur, clean the product following these steps. Pour hot water with about 10% vinegar added, and leave for 30 minutes to an hour without closing thd lid. Then wash the interior thoroughly with a soft brush and then thoroughly rinse it.
- QAre there any drinks that should not be filled in vacuum insulated mugs and bottles?
- ADo not fill with the following:
●Dry ice or carbonated drinks
Contents may spill out, or the lid may burst.●Liquids high in sodium such as soup or Kobu-cha
Salt may cause the liner of the main body to rust, resulting in loss of thermal insulation.●Dairy products or fruit juice
Leftover contents may spoil.●Fruit pulp or tea leaves
These may become stuck and cause beverages to leak.
- QCan I fill a vacuum bottle labeled "cold drink only" with hot drinks?
- AThe bottle can be filled with hot drinks, but since the drinking spout is of the direct type, hot drink goes directly into the mouth, which can be dangerous, including burns. Do not pour hot drinks in the bottle.
- QHot beverages in the vacuum insulated bottle cools fast.
The outside of the bottle becomes hot when filled with hot water. - AThe vacuum layer may be compromised, resulting in reduced heat and cold retention performance.
Discontinue use of the product as it may cause burns.
Causes for damage to the vacuum insulation layer include the following:
●Damage due to drop, impact, etc. (dents on the main body)
●Corrosion of the main body due to use of chlorine bleach
●Corrosion caused by washing non-washable bottles
●Corrosion caused by soaking the main body (leaving it in water)
- QWhere can I order replacement parts for my rice cooker?
- AFor replacement parts such as replacement inner pans, measuring cups, spatula holders, and spatulas, please contact the store where you purchased the rice cooker.
- QWhere can I order replacement parts for my vacuum bottle?
- AFor replacement parts, please contact the store where you purchased the vacuum bottle.
- QHow can I clean my vacuum bottle?
- AAlways rinse out your vacuum bottle after each use and rinse the stopper under running water. Do not soak the vacuum bottle in water or place it in a dishwasher to clean. The exterior, stopper, and cup(s) can be cleaned using a moist sponge or soft cloth and mild dishwashing liquid. The interior can be cleaned using a mild dishwashing liquid and then rinsed thoroughly. Please refer to your instruction manual for more.
- QWhat if my vacuum bottle leasks from the stopper?
- APlease ensure all the rubber gaskets are installed correctly. If all parts are in place, then the leaking may be caused by liquid that is trapped inside the spout, or moisture remaining in the cup or cup/cap. To alleviate this, allow liquid to completely drain back into the bottle after pouring and before closing the spout. Close the spout and shake the bottle to expel any excess liquid that may still be in the spout. Wipe away moisture from the cup or cup/cap before closing. Be sure to unscrew the stopper and rinse under running water after each use.